Best Western Italy Help Desk

How to reach us

Whether you have a comment, or you would like to pay us a compliment or you need to make a complaint for an Italian hotel, our Help Desk assist you from Monday to Friday from 9,00 a.m. to 18.00 p.m.



Email us at: helpdesk@bestwestern.it

Please consult our Faq's for a prompt reply.

If you need to make a reservation in any Best Western hotel worldwide, modify or cancel a pre-existing booking,
or if you just need some information about any hotel matter, you can call our toll free number 800.820.080
or you can click here to see our international reservation centers numbers depending on the country you are in.

Frequently Asked Questions (FAQ)

• Would you like to ask for a Best Western Reawards^® Award

Email us at: helpdesk@bestwestern.it with the following information: name*; first name*; phone number*; postal address*; BWR card number*;
kind of award requested*.
If you ask for a Coupon, you will receive it in 60 days.

• I'm Missing Points or Airline/Partner Rewards

If you forgot to show your card at check out or your points-airline/partner rewards haven't been posted to your account, please submit a missing points/miles form.
We remind you that point/miles will not be credited if your stay has been booked trough travel agency, web sites or tour operator.

• How Do I Check My Best Western Rewards^®Account Balance?

Please login and review your account to check your account balance.

• Do you need to change or cancel a reservation?

To change or cancel a reservation that is within the cancellation time frame, please visit the Check Reservations page or dial 800 82 00 80 toll free number or or you can click here to see our international reservation centers numbers depending on the country you are in.

• Do you need to forward us a complaint for an Italian property?

Write an e-mail to : helpdesk@bestwestern.it