Those who choose our hotels deserve maximum safety.

To guarantee this safety, each hotel is implementing "Special Protection", a strict program of precise safeguards dedicated to our guests and our staff.

"Special Protection" covers different areas, from cleaning protocols to technology and from the configuration of the environments protective equipment for guests and staff, to certify that comfort and quality services are always being offered in total safety:

1. Measures for hygiene and sanitation of each environment

Our hotels adopt rigorous hygiene protocols and sanitization procedures in every area to ensure the protection of guests.

2. Safety and useful precautions for guests

In order to implement a safe stay, the value of everyone's part is essential. Each guest is invited to respect simple behaviors with dedicated signs.

3. Safety procedures for the staff

The hotel staff is the core of our service; their safety and protection are necessary.
We have established precise instructions concerning their access to the workplace, the use of protective equipment, and the observance of specific procedures to perform the different tasks.

4. Technologies to support the interaction with the staff while respecting social distancing

Technology allows us to facilitate the interaction with the Front Desk in many ways, allowing a pleasant relationship despite social distancing.
Through our Digital Customer Journey, check-in, check-out, and chat conversations with the Front Desk and the Concierge are easily attainable.

The protection of our guests is the absolute priority on which all of us at BWH place our utmost commitment, through compliance with protocols and rigorous quality control verified according to specific procedures.

We will add any further information provided by multiple regulatory sources and relevant institutions to enrich our "Special Protection" Program.