The European Commission, with Regulation 524/2013/EU, has set up an online platform that provides an alternative means of dispute resolution for disputes that may arise between "consumers" and "traders".
This tool can be used by consumers to solve, through extra-judicial, independent and impartial means, any dispute relating to online sales contracts for goods and services.
If you are a consumer resident in the European Union, you can use this platform by clicking the following link https://webgate.ec.europa.eu/odr/main/?event=main.home.show..
Here you will find all the information required to initiate, if necessary, an alternative dispute resolution.
BEST WESTERN; BEST WESTERN PREMIER; THE WORLD’S LARGEST HOTEL CHAIN; FREEDOM & FLEXIBILITY; 1-800-WESTERN; BEST REQUESTS; FOR EVERY REASON TO TRAVEL, THERE’S A BEST WESTERN; BEST CHEQUE; SUMMER ADVENTURES; BEST GUEST; BEST WESTERN GETAWAY ESCAPES; BEST WESTERN DIRECT; 1-888-USE BEST; BUSINESS PLUS; ACROSS THE STREET FROM ORDINARY; BEST START; BEST BUSINESS WORLDWIDE; YOUR BEST BET IS A BEST WESTERN; BEST WESTERN BESTRATES; TOUR ADVANTAGE; YOUNG TRAVELERS CLUB; PROFILE EXPRESS; 1-800-STAY GCC; Best Western Rewards®; 1-800-BEST BET; THE FRIENDLY WORLD OF BEST WESTERN; SENIORITY; BESTREBATE; GROUPS ONLINE; LYNX; DOUBLE UP WITH BEST WESTERN and other marks, logos, icons, slogans, tradenames or tradedress (collectively “trademarks”) of Best Western International are registered and/or unregistered trademarks of Best Western International or its subsidiaries in the United States and/or in other countries. Best Western International’s trademarks may not be used in connection with any product or service that is not Best Western International’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Best Western International. All other trademarks not owned by Best Western International or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Best Western International or its subsidiaries. Any rights not expressly granted herein are reserved. All content included on this site, such as text, graphics, logos, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of Best Western International and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Best Western International and protected by U.S. and international copyright laws. All software used on this site is the property of Best Western International and protected by United States and international copyright laws.
Best Western International grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Best Western International. This license does not include any resale or commercial use of this site or its contents; any collection and use of any hotel listings, descriptions, or prices; any derivative use of this site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Best Western International. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Best Western International and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Best Western’s name or trademarks without the express written consent of Best Western International. Any unauthorized use terminates the permission or license granted by Best Western International. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Best Western International so long as the link does not portray Best Western International, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Best Western International logo or other proprietary graphic or trademark as part of the link without express written permission.
Any rights not expressly granted herein are reserved.
Best Western International and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for making claims of copyright infringement.
Notice and Procedure for Making Claims of Copyright Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Best Western International’s copyright agent the written information specified below. Please note that this procedure is exclusively for notifying Best Western International and its affiliates that your copyrighted material has been infringed.
To be effective, the Notification must include the following:
1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; 2. Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; 3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material; 4. Information reasonably sufficient to permit the service provider to contact the Complaining Party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted; 5. A statement that the Complaining Party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and 6. A statement that the information in the notification is accurate, and under penalty of perjury, that the Complaining Party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Upon receipt of the written Notification containing the information as outlined in 1 through 6 above:
1. Service Provider shall remove or disable access to the material that is alleged to be infringing; 2. Service Provider shall forward the written notification to such alleged infringer (“Subscriber”); 3. Service Provider shall take reasonable steps to promptly notify the Subscriber that it has removed or disabled access to the material.
To be effective, a Counter Notification must be a written communication provided to the Service Provider’s Designated Agent that includes substantially the following:
1. A physical or electronic signature of the Subscriber; 2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled; 3. A statement under penalty of perjury that the Subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; 4. The Subscriber’s name, address, and telephone number, and a statement that the Subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the Subscriber’s address is outside of the United States, for any judicial district in which the Service Provider may be found, and that the Subscriber will accept service of process from the person who provided notification or an agent of such person.
Upon receipt of a Counter Notification containing the information as outlined in 1 through 4 above:
1. Service Provider shall promptly provide the Complaining Party with a copy of the Counter Notification; 2. Service Provider shall inform the Complaining Party that it will replace the removed material or cease disabling access to it within ten (10) business days; 3. Service Provider shall replace the removed material or cease disabling access to the material within ten (10) to fourteen (14) business days following receipt of the Counter Notification, provided Service Provider’s Designated Agent has not received notice from the Complaining Party that an action has been filed seeking a court order to restrain Subscriber from engaging in infringing activity relating to the material on Service Provider’s network or system.
The bestwestern.com site may contain links to sites owned or operated by parties other than Best Western International. Such links are provided for your convenience only. Best Western International does not control, and is not responsible for, the content or privacy policies on, or the security of, such sites. Without limiting the foregoing, Best Western International specifically disclaims any responsibility if such sites: infringe any third party’s intellectual property rights; are inaccurate, incomplete or misleading; are not merchantable or fit for a particular purpose; do not provide adequate security and privacy; contain viruses or other items of a destructive nature; or are libelous or defamatory.
Neither does Best Western International endorse the content, or any products or services available, on such sites. If you establish a link to such sites, you do so at your own risk and without the permission of Best Western International.
Best Western Italia Scpa is a non-profit cooperative society managed by Partners operating individually their own hotel businesses. In exactly the same way that Best Western International supplies information through its servers by applying copyright rights, Best Western Italia holds information and copyright rights over all of the text and images existing on its servers.
This means that it might not be possible to copy, reproduce, modify, publish, distribute or include the information contained on our site on your server or others without written permission from us or from Best Western International. You are permitted to print copies of the information published on this site, store information on your computer or save a hypertext link for personal use.
Please read the contents of this document carefully as our respective rights and obligations are set out herein. In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone added or substituted at a later date). “We”, “us” and “our” means Best Western International and Best Western Italia. “Supplier” means any third party that can supply transport, hotel or any other service directly contracted with you.
By making a booking, the person that completes the process is identified as the party leader and confirms that he/she is authorised by the other party members to be bound by these Booking Conditions. The party leader is responsible for making all payments due to us.
Subject to availability, we will confirm your arrangements by issuing a confirmation by email or post. Please check the booking confirmation carefully and contact us if this document or any other appears to be incorrect or incomplete, as it may not be possible to make changes later. Upon confirming your booking, you will be asked for a credit card guarantee. If you do not have a valid credit card, we reserve the right to cancel your booking.
When you check in at the hotel, you will be asked for a credit card as payment guarantee. The credit card may be different from that used at the time of booking.
The contract comes into existence when we send your booking confirmation. The above contract is governed by Italian laws and the parties agree that any dispute or claim will fall under the jurisdiction of Italian law.
The cost of your arrangements
We reserve the right to increase or decrease our rates at any time. The price of your arrangements will nevertheless be confirmed at the time of booking.
As from the time that your booking is confirmed (subject to errors and omissions), the price of your arrangements will not be increased or changed. The confirmed rate will not include any local tourist taxes introduced by the Italian Finance Act 2007. The hotel booked reserves the right to add the amount of any such taxes to the confirmed rate. We reserve the right to correct errors in both advertised and confirmed prices. We will update the prices as soon as we become aware of the error. Please note, errors and changes may occasionally occur. We advise you to check the price of your chosen arrangements at the time of booking.
Italian money-laundering legislation (art. 49, Legislative Decree no. 231 of 21.11.2007 and art. 12 comma 1, Legislative Decree no. 201 of 06.12.2011) prohibits the use of cash in trasactions when the sum involved totals € 1,000 or more.
It also prohibits splitting of these sums into several payments lower than the limit set. Therefore, if the bill for hotel services come to € 1.000 or more, Customer will be required to settle with one of the credit cards accepted by the hotel.
Changes by you
Should you wish to make changes to your booking, you must notify us by calling our reservations centre on 800.820080. Whilst we will try to assist you, we cannot guarantee that amendment requests can always be met. If it is possible to make the requested change to your booking, that operation will be treated as a cancellation and a subsequent re-booking and all resulting cancellation charges will be applicable (cf. point 6 of this document).
Cancellations by you
Should you or any member of your party need to cancel your break once the booking has been confirmed, the party leader must advise us immediately.
Your notice of cancellation will only be effective when it is made to our Reservations Centre or via the websites www.bestwestern.it and www.bestwestern.com (if possible depending on the type of booking). In this case, you will be given a cancellation number relating to the date and time of your call. We recommend that you keep this cancellation number for reference.
If you cancel after the free cancellation period indicated in the booking document [s1] and in the confirmations that you have received, you will incur a cancellation charge equal to the cost of the first night’s stay. If you fail to cancel by the date indicated in the booking document and fail to turn up at the hotel, you will incur a charge equal to the cost of the first night’s stay. There are particularly advantageous rates which have more restrictive cancellation policies or higher charges, up to 100% of the value of the break. You will be informed of those charges at the time of booking.
Changes and cancellations by us
We plan offers and rates various months in advance. Occasionally we need to make changes or correct errors on the website and other details, both before and after bookings have been confirmed. We try, as far as possible, to avoid changes and cancellations but we reserve the right to make such.
The majority of changes are minor but we occasionally need to make more significant changes. In this case, we will do our best to inform you as soon as possible. If there is the possibility and sufficient time to make arrangements before the start date of your break, we will offer you the following alternatives:
(a)(for significant changes) accept the modified conditions
(b)an alternative break proposed by us, with similar or higher standards and conditions with respect to the break originally booked, or
(c) cancel or accept the cancellation, in which case any payment already made to us will be returned to you. Please note that the alternatives proposed above do not apply if the changes are only minor.
Except where otherwise expressly stated in these Booking Conditions, we cannot accept any liability for any additional cost or expense that you incur (as described in detail in point 9) or if the use of our services, in whole or in part, is limited as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event that we or our service providers cannot, even with all due care, foresee or avoid. Such events include events of war and the like, riots, civil wars, terrorist attacks, natural or nuclear disasters, fire, adverse weather conditions, strikes or any other event outside our control.
Our liability to you
We wish to reassure you of the fact that all of the services described in your booking are arranged with the greatest degree of care. We will be liable for any failings occurring during your break, where the cause can be attributed to a fault on our part or that of our employees (if they were acting within the limits of their powers and duties as employees) or failings on the part of our booking and sales agents (where applicable). However, you will be responsible for proving that there has been a fault on our part, if you wish to make a complaint.
We accept no liability for any illness, wound or injury, death, loss of any personal effects, damage or additional cost in any of the following cases:
(a) failings attributable to one or more members of the party or
(b) failings attributable to a third party not connected directly with the service provided or the break and which could not have been foreseen or avoided, or
(c) owing to an event or circumstance that we or the service provider in question could not have foreseen or avoided, even with all due care.
(d) failings attributable to any third party who is not directly involved in the services provided on our behalf. In addition to this, we accept no liability if you are not able to take you break as a result of your failure to notify us of any important information at the time of booking or information which is not recorded in the booking contract.
In particular, we accept no liability for any service that is not expressly included in the contract. For example, we accept no liability for any additional service provided directly by the hotel or by an external supplier that is not identified in the conditions of the offer and which was not agreed at the time of booking.
Problems and complaints
In the event that you have any reason to complain or to report any problem that you have encountered, you must immediately inform the service provider in question. Any verbal notification must be put in writing and sent as soon as possible to our provider. Until we become aware of a problem, we cannot try to resolve it. Many problems can be easily resolved. However, if you remain dissatisfied, you can write to the hotel manager and to our Best Western Italia Customer Service office at Via Livraghi, 1/b – 20126 Milan, firstname.lastname@example.org, within 28 days of the end of your stay, giving your booking reference and full details of your complaint.
When you book with us, you accept responsibility for any damage or loss caused by you or by any member of your party. Full and immediate payment for any damage or loss caused must be paid direct to the hotel manager or service provider. If you fail to do so, you will be responsible for meeting any claim brought against you and you will be required to make full payment of our legal expenses and those of any third parties involved.
General conditions for service providers
Some of the services that are included in your break are offered by suppliers independent from the hotel.. The latter will provide such services according to their own general terms and conditions of sale. A copy of the parts relating to such terms and conditions, where available, can be supplied at the request of Best Western Italia or the supplier itself.
Special requests and medical problems
If you have any specific request, we ask that you advise us at the time of booking. Although we will endeavour to meet all reasonable requests, we cannot guarantee that any request will be met unless we have given written confirmation that it will. You will receive written confirmation of your request (where possible) if the request is very important to you. Confirmation that the request has been noted or passed on to the supplier or the inclusion of special requests on the invoice or any other documentation is not confirmation that the request will be met.
Unless otherwise specifically indicated, all specific requests are subject to availability. We regret that we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any person known to you has medical problems or disabilities which may affect your break, please tell us before you confirm your booking. If we reasonably believe that we cannot accommodate the particular needs that you have indicated, we reserve the right to decline your reservation or, if full details are not given at the time of booking, they will not be taken into consideration at a later date.
You are responsible for all travel documents and vouchers. If you cannot travel or complete your break, by reason of not having proper travel documents, you will not be entitled to any refund and we will not be liable for any additional costs that you may incur as a result.
Our hotels reserve the right to change or withdraw additional services even if these have been reserved. If possible, you will be informed of any changes before the start of your break. Variations can occur from room to room.
All hotels provide a full traditional breakfast, failing which we will provide an alternative breakfast. Bed & Breakfast means that breakfast is the only meal included in the price. This may be a traditional or continental breakfast. You will be advised at the time of booking. Dinner, Bed & Breakfast means that breakfast and evening meal (or à la carte allowance) are the only meals included in the price. If you have any special dietary requirements, please let us know before you travel so that we can tell the hotel although we cannot guarantee that the hotel can satisfy your request. Some hotels offer a tea and coffee service in your room on request. Enquire at reception. No discounts are offered for meals or courses not consumed.
Rooms and Facilities:
Some hotels have smaller rooms than you may generally be used to. Some hotels may have to redecorate or refurbish when you are visiting, which may mean the temporary closure of public rooms or certain facilities. A double room may consist of twin beds pushed or joined together. Hotel rooms may be allocated in any part of the property (including annexes and new extensions). Please note that triple and quadruple rooms may offer any combination of single, double and fold-away beds. Older, more traditional hotels may have small single rooms. On the other hand, some hotels may use triple rooms or doubles as a single room. A single room supplement may be payable but you will be advised of this at the time of booking.
The room will be available from the reserved hotel’s designated check-in time. If you plan to arrive after 6 p.m. we advise you to contact the hotel directly by calling the number given in the hotel description to arrange possible variations, delays or special conditions.
Free accommodation for children varies according to the hotel booked. Check at the time of booking the conditions for free child accommodation.
Parking is free at some hotels but you will have to pay at others. Check at the time of booking whether parking is available at the hotel and whether it is free or chargeable.
Sports facilities/swimming pools/leisure clubs:
Restrictions relating the use of hotel leisure facilities and opening times are at the discretion of the hotel or leisure club manager. Ask at reception for rules and opening times when checking in. If a specific facility is required, you are advised to check with the hotel by calling the telephone number given in the hotel description prior to arrival. Additional restrictions may apply for the use of facilities by children. They may be changes [sic] for the use of some facilities.
The information contained on our website is correct at the time of publication. Our website descriptions refer to the activities which are available in the area that you are visiting. We are not responsible for such activities which are neither run, supervised nor controlled by us. They are provided by local operators who are independent of us. Furthermore, we are not responsible for activities not included in our contract, even where we suggest these or assist you in booking such activities. Accordingly, we cannot accept any liability in relation to such activities and acceptance of the liability contained in clause 9 regarding conditions of participation does not apply to them.
We cannot guarantee the accuracy of information given in relation to such activities or about the areas that you are visiting (except parts of the contract that concern services) or any particular activities or excursions not mentioned in the contract as these services are not under our control. If you feel that some of the activities mentioned on our website, but which do not form part of our contract, are important for the enjoyment of your break, write to us immediately and we will provide you with additional information. If you feel that there are changes to information concerning the area as well as external activities which are important factors in your decision to choose your break, inform us at the time of booking.
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