Our Customer Care team

Best Western Italy



TOLL-FREE NUMBER

If you need to make a reservation at any Best Western hotel worldwide, modify or cancel a pre-existing booking, or to request information or a Best Western Rewards® prize, please contact our toll-free number by calling 800.820.080 or contact the corresponding Worldwide Reservations Office number depending on the country in which you reside.



TELL US WHAT YOU THINK

Your opinion is important to us.
Our staff is at your disposal for any information, queries or support.
Please write to helpdesk@bestwestern.it or call us at +39 02.83108 888, from Monday to Friday from 9 am to 6 pm.
We try to handle complaints for overnight stays in Italy within 3 working days of receipt.
If we are not successful, we will offer you a 50€ Travel Card to use in all Best Western hotels worldwide.

Please consult our FAQs and see if your question has already been answered.



Frequently Asked Questions (FAQ)

  • Would you like to ask for a Best Western Reawards® Award
    Email us at: helpdesk@bestwestern.it with the following information: name*; first name*; phone number*; postal address*; BWR card number*; kind of award requested*.
    If you ask for a Coupon, you will receive it in 60 days.
  • I'm Missing Points or Airline/Partner Rewards
    If you forgot to show your card at check out or your points-airline/partner rewards haven’t been posted to your account, please submit a missing points/miles form.
    We remind you that point/miles will not be credited if your stay has been booked trough travel agency, web sites or tour operator.
  • How Do I Check My Best Western Rewards®Account Balance?
    Please login and review your account to check your account balance.
  • Do you need to change or cancel a reservation?
    To change or cancel a reservation that is within the cancellation time frame, please visit the Check Reservations page or dial 800 82 00 80 toll free number or or you can click here to see our international reservation centers numbers depending on the country you are in.
  • Do you need to forward us a complaint for an Italian property?
    Write an e-mail to : helpdesk@bestwestern.it



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