Our Customer Care team

Best Western Italy



TOLL-FREE NUMBER

If you need to make a reservation at any Best Western hotel worldwide, modify or cancel a pre-existing booking, or to request information or a Best Western Rewards® prize, please contact our toll-free number by calling 800 177 850 or contact the corresponding Worldwide Reservations Office number depending on the country in which you reside.



TELL US WHAT YOU THINK

Your opinion is important to us.
Our staff is at your disposal for any information, queries or support.
Please write to [email protected] or call us at +39 02.3045 3974, from Monday to Friday from 9 am to 6 pm.



Frequently Asked Questions (FAQ)

  • Would you like to ask for a Best Western Rewards® Award?

    Email us at: [email protected] with the following information: name*, first name*, phone number*, postal address*, BWR card number*, kind of award requested*.

    If you ask for a Coupon, you will receive it in 60 days.

  • I'm Missing Points or Airline/Partner Rewards

    If you forgot to show your card at check-out or your points/airline-partner rewards haven’t been posted to your account, please submit a missing points/miles form.

    Points/miles will not be credited if your stay has been booked through a travel agency, websites, or tour operator.

  • How Do I Check My Best Western Rewards® Account Balance?

    Please login and review your account to check your account balance.

  • Do you need to change or cancel a reservation?

    To change or cancel a reservation within the cancellation time frame, please visit the Check Reservations page, call 800 177 850 toll-free, or see our international reservation center numbers depending on your country.

  • Do you need to forward us a complaint for an Italian property?

    Write an e-mail to: [email protected]