To guarantee this safety, each hotel is implementing “Special Protection”, a strict program of precise safeguards dedicated to our guests and our staff.
“Special Protection” covers different areas, from cleaning protocols to technology and from the configuration of the environments to insurance, to certify that comfort and quality services are always being offered in total safety:
The cleaning and sanitisation protocols have been intensified in each area to ensure guest protection.
We have followed the recommendations of WHO and, in some cases, elaborated them and turned them into strict practices.
Cooperation is essential to ensure a safe stay. Each guest will be expected to follow simple practices. Hotel signage and safety devices will be available where appropriate.
The hotel staff is the core of our service; their safety and protection are necessary.
We have established precise instructions concerning their access to the workplace, the use of protective equipment, and the observance of specific procedures to perform the different tasks.
Technology allows us to facilitate the interaction with the Front Desk in many ways, allowing a pleasant relationship despite social distancing.
Through our Digital Customer Journey, check-in, check-out, and chat conversations with the Front Desk and the Concierge are easily attainable.
We are stipulating an insurance policy for guests in case medical needs arise during their stay at the hotel. We also cover the return trip home and reimbursement for the prolonged stay.
It is customary for our hotels to follow protocols and quality assurance. Traits that have always been connected to our brand.
At this time, an even greater strictness is required and is subject to precise verification procedures.
We will add any further information provided by multiple regulatory sources and relevant institutions to enrich our “Special Protection” Program.
La protezione dei nostri ospiti è la priorità assoluta su cui oggi tutti noi di BWH riponiamo tutto il nostro massimo impegno.Guest protection is an absolute priority in which today, we at BWH are focusing our every effort.
